UK Standard (2 - 3 business days) - $6.95 (Free with orders over $200)
UK Express (Next Working Day if order placed before 2pm) - $15 (Free with orders over $200)
Europe Express (1 - 3 business days) - $20 (Free with orders over $200)
US & Canada Express (1 - 3 business days) - $25 (Free with orders over $200)
Rest of the World Express (3 - 5 business days) - $25 (Free with orders over $200)
Stock permitting, all orders are dispatched within 48 hours, Monday - Friday. Items purchased over the weekend or on UK Bank Holidays will be dispatched the next working day.
The outlined delivery times are an approximate. During sale periods, order processing and delivery times may take longer than usual.
All Express service orders received by 2pm GMT are fulfilled and dispatched the same working day. All international orders are delivered by DHL, which is a trackable service and requires a signature on delivery.
DHL offers ODD (On Demand Delivery)
With this facility, customers are provided with an estimated date of delivery within one hour of your order being collected by DHL and you can choose how you wish to receive your delivery with options including:
· Reschedule for another day
· Leave with a neighbour
· Leave in a safe place
· Deliver to a DHL Service Point (45,000 locations worldwide)
· Deliver to an alternative address
· Hold until you return from vacation
Once your order has been dispatched we are unable to cancel or amend your order or change the delivery address.
Completing the registration process will allow you to set up an account with Marie-Chantal. You can follow the status of your order by logging into your account. Each order is assigned a Parcel Consignment Number to allow you to track your order.
Goods will be sent to the address provided by you at the time of placing your order. If you wish to send the goods to an address outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend contacting your local customs office for further information.
*Please note unfortunately we are unable to deliver to P.O. Box Addresses. If your P.O. Box address is located in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you must provide a valid contact number and email address for our DHL drivers to contact you on to obtain a physical address.