null

We use our own and third-party cookies to improve our services and your shopping experience. By continuing to browse our site you accept our cookie policy. Click here for more information

Delivery

Brexit 

Deliveries to the EU are going ahead as planned, although may be subject to delay. We will be adding duty charges to all EU orders at the checkout, in addition to the shipping fee, and orders will be sent Delivery Duty Paid. 

 

Dispatch

We aim to dispatch all orders within 2-3 days, although there may be a slight delay during exceptionally busy periods. 

We offer free delivery to all orders to the UK and worldwide delivery free in orders over $200, excluding EU countries.

 

Delivery costs 

 

GBP

 

UK

FREE

 

Europe 

£20 (1-2 business days) + duties

 

US

£19 (1-3 business days) 

 

Canada

£25 (1-3 business days)

 

Australia

£30 (2 - 3 business days)

 

Rest of World

£35 (2-5 business days)  

 

 

 

USD

 

US

$24 (1-3 business days)

  

Europe

$25 (1-2 business days) + duties

 

UK

FREE

  

Canada

$30 (1-3 business days)

 

Australia

$35 (2-4 business days)

 

Rest of World

$35 (3-5 business days)

 

 

 * When ordered before 11am Mon-Fri.

 

 

Delivery Information

All shipments heading outside of the EU are shipped on a DDP (Delivery Duties Paid) basis meaning Marie-Chantal Ltd absorbs these costs to provide a hassle-free online shopping experience for our customers. 

Stock permitting, all orders are dispatched within 24 hours, Monday - Friday. Items purchased over the weekend or on UK Bank Holidays will be dispatched the next working day.

The outlined delivery times are an approximate. During sale periods, order processing and delivery times may take longer than usual.

All orders received by 11am GMT are fulfilled and dispatched the same working day. All orders are delivered by DHL Express, which is a trackable service and requires a signature on delivery or can be left in a safe place, with a neighbour or delivered on an alternate day of your choice.

Once your order has been dispatched we are unable to cancel or amend your order or change the delivery address.

Completing the registration process will allow you to set up an account with Marie-Chantal. You can follow the status of your order by logging into your account. Each order is assigned a Parcel Consignment Number to allow you to track your order.

Goods will be sent to the address provided by you at the time of placing your order. If you wish to send the goods to an address outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend contacting your local customs office for further information. 

*Please note unfortunately we are unable to deliver to P.O. Box Addresses.

If your P.O. Box address is located in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you must provide a valid contact number and email address for our DHL drivers to contact you on to obtain a physical address. 

*Please note that due to DHL delivery policy in Russia, we can only ship orders to a business address.

Free delivery

On occasion, Marie-Chantal will hold free shipping promotions online. Be the first to know by signing up to our newsletter for the latest styling tips and exclusive updates. 

We offer free delivery to the US for orders over $200 and the UK over £200. 

DHL Express offers ODD (On Demand Delivery)

With this facility, customers are provided with an estimated date of delivery within one hour of your order being collected by DHL and you can choose how you wish to receive your delivery with options including:

·       Reschedule for another day

·       Leave with a neighbour

·       Leave in a safe place

·       Deliver to a DHL Service Point (45,000 locations worldwide)

·       Deliver to an alternative address

·       Hold until you return from vacation

 

 

Marie-Chantal Ltd
Welcome to
Marie-Chantal

Join our world to hear about new collections, offers, events and editorial.