Brexit
Deliveries to the EU are going ahead as planned, although may be subject to delay. We will be adding duty charges to all EU orders at the checkout, in addition to the shipping fee, and orders will be sent Delivery Duty Paid.
Dispatch
We aim to dispatch all orders within 2-3 days, although there may be a slight delay during exceptionally busy periods.
We offer Free Shipping to USA order over $200.
Click & Collect
UK customers will have the option of selecting to have their order delivered to the store on Motcomb Street in London. Once placed, your order will be processed and sent to the store for collection. Our Store Manager will be in touch to arrange.
Delivery costs
|
|
GBP |
|
|
UK |
£5
|
|
|
Europe |
£20 (1-2 business days) + duties |
|
|
US |
£19 (1-3 business days) |
|
|
Canada |
£25 (1-3 business days) |
|
|
Australia |
£30 (2 - 3 business days) |
|
|
Rest of World |
£35 (2-5 business days) |
|
|
|
USD |
|
|
US |
$24 (1-3 business days) |
|
|
Europe |
$25 (1-2 business days) + duties |
|
|
UK |
$10 |
|
|
Canada |
$30 (1-3 business days) |
|
|
Australia |
$35 (2-4 business days) |
|
|
Rest of World |
$35 (3-5 business days) |
|
Delivery Information
All shipments heading outside of the EU are shipped on a DDP (Delivery Duties Paid) basis meaning Marie-Chantal Ltd absorbs these costs to provide a hassle-free online shopping experience for our customers.
Stock permitting, all orders are dispatched within 24 hours, Monday - Friday. Items purchased over the weekend or on UK Bank Holidays will be dispatched the next working day.
The outlined delivery times are an approximate. During sale periods, order processing and delivery times may take longer than usual.
All orders received by 11am GMT are fulfilled and dispatched the same working day. All orders are delivered by DHL Express, which is a trackable service and requires a signature on delivery or can be left in a safe place, with a neighbour or delivered on an alternate day of your choice.
Once your order has been placed we are unable to cancel, amend or change the delivery address of your order.
Completing the registration process will allow you to set up an account with Marie-Chantal. You can follow the status of your order by logging into your account. Each order is assigned a Parcel Consignment Number to allow you to track your order.
Goods will be sent to the address provided by you at the time of placing your order. If you wish to send the goods to an address outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches the destination country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend contacting your local customs office for further information.
*Please note unfortunately we are unable to deliver to P.O. Box Addresses.
If your P.O. Box address is located in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you must provide a valid contact number and email address for our DHL drivers to contact you on to obtain a physical address.
*Please note that due to DHL delivery policy in Russia, we can only ship orders to a business address.
Free delivery
On occasion, Marie-Chantal will hold free shipping promotions online. Be the first to know by signing up to our newsletter for the latest styling tips and exclusive updates.
We offer free delivery to the US for orders over $200 and the UK over £150.
DHL Express offers ODD (On Demand Delivery)
With this facility, customers are provided with an estimated date of delivery within one hour of your order being collected by DHL and you can choose how you wish to receive your delivery with options including:
· Reschedule for another day
· Leave with a neighbour
· Leave in a safe place
· Deliver to a DHL Service Point (45,000 locations worldwide)
· Deliver to an alternative address
· Hold until you return from vacation