It is our aim to ensure that you are delighted with your order however we understand that occasionally you may wish to return an item. Please find the terms and instructions below:
You have up to 28 calendar days to return items purchased on our online boutique. Please notify our online Customer Support Team within 14 days of receiving your item/s if you wish to do so. The return of the item/s to our warehouse will be at your own expense as we do not provide return labels. This applies to all worldwide orders.
Sale items purchased on our online boutique must be returned within 14 calendar days. The return of the item/s to our warehouse will be at your own expense as we do not provide return labels. This applies to all worldwide orders.
All products come with a label attached. Please do not remove the label or relevant seal from the purchased products should you wish to return the item. If you decide to return your products, Marie-Chantal will not accept items returned without the relevant label or seal or that have been altered from their original status i.e. worn or damaged.
Due to hygiene reasons, we are unable to refund hosiery, hair accessories or custom jewellery.
Please allow up to 5 working days from the date the item arrives back with us. We will notify you through email as soon as your refund has been finalised.
Successful returns will be credited to the original payment method and may take 3-5 working days to reappear in your account depending on your card provider.
Returns outside of the stated time frames may be accepted at the discretion of our Marie-Chantal online Customer Support Team.
N.B. Goods bought on the Marie-Chantal website cannot be returned to stores or stockists.
Afterwards, simply complete the returns form and send this back with the items to the address below:
Marie-Chantal Ltd - Returns
ePoint Medway - Noatum Logistics
James Swallow Way
ME3 9GX, Rochester
If you would like to exchange an item please contact our Customer Support team so they can keep hold of the preferred style/size until the original item is received. This does not apply to sale items.
The return of the item to be exchanged to our warehouse will be at your own expense as we do not provide return labels.
If you have received a gift but the product/s are unsuitable, please contact our Customer Support team by email.
If you return the item without contacting us first it is likely the sender will be notified of the return.
All gift returns should be identified by order number, otherwise, it won’t be possible to locate the order and therefore, process an exchange.
After speaking to Customer Support and upon receipt of your item/s back at our warehouse you will be able to exchange the unworn item for another size or an alternative of the same value.
The return of the unwanted item to our warehouse will be at your own expense as we do not provide return labels.
DAMAGED OR DEFECTIVE ITEMS
In the event we have processed an order incorrectly or you receive a damaged or defective item, please contact Customer Support so we can arrange a replacement or a refund depending on stock availability. Marie-Chantal will be wholly responsible for the shipping expenses and will generate a pre-paid returns label for the return of the item.
To receive your returns label please contact Marie-Chantal Customer Support.
Please feel free to contact us if you have any other questions using any of the methods below:
T: +44 0800 112 4129