It is our aim to ensure that you are delighted with your order however we understand that occasionally you may wish to return an item.
You have up to 28 calendar days to return items purchased on our online boutique. Please notify our Online Customer service Team within 14 days of receiving your item/s of your wish to do so.
*Please note, sale items purchased on our online boutique must be returned within 14 calendar days.
** Please note that delivery is not refunded.
Afterwards, simply complete the returns form and send this back with the items to the address below. Returns are made at your own expense.
All products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the product. In the instance you decide to return your products, Marie-Chantal will not accept products returned without the relevant label or seal or have been altered from their original status i.e. worn or damaged.
Due to hygiene reasons, we are unable to refund hosiery, hair accessories or custom jewellery.
Please allow up to 5 working days from the date the item arrives back with us. We will notify you through email as soon as your refund has been finalised. Successful returns will be credited to the original payment method and may take 3-5 working days to reappear in your account depending on your card provider.
*Returns outside of the stated time frames may be accepted at the discretion of our Marie-Chantal Online Team.
If you wish to return/exchange an item please send the items to the below address:
MARIE CHANTAL LTD RETURNS
C/O MIQ LOGISTICS LTD
KNIGHTS PARK IND EST
Once the goods have been received you will receive a confirmation email and your refund will then be processed.
N.B. Goods bought on the Marie-Chantal website cannot be returned to stores or stockists.
If you would like to exchange an item please contact our Customer Support team so they can keep hold of the preferred style/size until the original item is received. The return of the unwanted item to our warehouse will be at your own expense.
If you have received a gift but the product/s are unsuitable, please contact our Customer Support team by phone or email.
If you return the item without contacting us first it is likely the sender will be notified of the return.
After speaking to Customer Support and upon receipt of your item/s back at our warehouse you will be issued with a gift code to the value of the returned item/s.
This code must be used in one single transaction and you will be subject to delivery charges & £0.01 handling charge.
DAMAGED OR DEFECTIVE ITEMS
In the event we have processed an order incorrectly or you receive a damaged or defective item, please contact Customer Support so we can arrange a replacement or a refund depending on stock availability. Marie-Chantal will be wholly responsible for the shipping expenses and will generate a pre-paid returns label for the return of the item.
To receive your returns label please contact Marie-Chantal Customer Support.
Please feel free to contact us if you have any other questions using any of the methods below:
UK Toll Free 0 800 112 4129