Terms & Conditions
INTRODUCTION
The following terms and conditions govern the use of this website and outline the legal responsibilities and obligations that shall exist between you and Marie-Chantal Ltd. By placing an order on this website, you have thus read and agreed to these terms and conditions. If you have any questions, please contact us at customersupport@mariechantal.com.
Placing an Order
When placing an order, you undertake that any and all information given is accurate and complete. All orders are subject to acceptance and product availability. Once you have placed an order we will send you an email confirming that your order has been received and accepted. A contract between you and Marie-Chantal Ltd. for the sale of our products only exists once an order has been placed. Prices and availability of goods are subject to change without notice. The chosen delivery charge will be added to your order value. Note that we are unable to offer gift wrapping on sale items.
Special Offers & Promotions
Special offers cannot be used in conjunction with any other promotion, unless stated otherwise. If a promotion is only valid for orders over a certain amount, that amount does not include delivery or the cost of a gift box.
*Sale and Toys & Books products are excluded from all promotions and discounts.
Delivery
Stock permitting, all orders are usually dispatched within 48 hours. Items purchased over the weekend or on UK bank holidays will be sent out the next working day. Once your order has been dispatched we are unable to change the delivery address. Each order is assigned a Tracking Number to track your order.
The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If your delivery address is outside of the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note that customs policies vary widely from country to country. We recommend you contact your local customs office for further information.
Returns and Exchanges
If you wish to return items for a refund or an exchange, please follow the outlined Returns Procedure as stated below. Full priced products must be returned in new, unworn and unused condition with original tags attached within 28 calendar days of receipt. Marie-Chantal Ltd will not accept returns of products that have been worn, used and/or original tags removed. In such cases, the customer will be informed and the product(s) returned to the customer. Sale products must be returned in new, unworn and unused condition with original tags attached within 14 calendar days of receipt. Marie-Chantal Ltd will not accept returns of products that have been worn, used and/or original tags removed. In such cases, the customer will be informed and the product(s) returned to the customer. Due to hygiene reasons, we are unable to refund hosiery, hair accessories or custom jewellery. If a refund has been requested, we will finalise within 5 working calendar days. During promotional seasons, your request may take longer than usual. Please allow up to 5 working days for funds to reappear in your account. All goods purchased via our website or telephone must be returned to our warehouse address only. Goods purchased via our website or by telephone may not be returned to any of our stores under any circumstances. If you request an exchange, please clearly state your intention on the supplied Returns Form with the appropriate colour, size and item name. Please send all returns to:
Marie-Chantal Ltd - Returns
ePoint Medway - Noatum Logistics
James Swallow Way
Hoo
ME3 9GX, Rochester
Kent
United Kingdom
Please note, postage costs and any costs thereafter associated to the return of items are responsible by the customer. We strongly advise opting for a reliable courier with a tracking service available to safeguard your interests in the instance the parcel is loss during transit.
SECURE PAYMENT
In order to guarantee a secure and pleasant shopping experience, MarieChantal.com uses Sagepay technology. MarieChantal.com has chosen Sagepay for maximum security during the payment process, thus the information you give on the site will be protected. Should you have any questions or concerns please do not hesitate to contact our Customer Support department.
Privacy Policy
Marie-Chantal Ltd. respects the privacy rights of its online visitors and recognizes the importance of protecting information provided by them.
Any information that you provide will be held and transmitted in a safe and confidential environment. Marie-Chantal does not share any of your data with 3rd parties.
For detailed information about how we use your personal information, please read our Privacy Policy.
Conformity of Goods
The specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used.
Copyright & TrademarkThe contents of these pages (including images, designs, logos, photographs, text and other materials) are the copyright trademark and registered trademark of Marie-Chantal Ltd. or its content and technology providers or their respective owners. The copying, modification, distribution, reproduction or incorporation into any other work or part or all of the material available on this website in any form is prohibited without permission.
Disclaimer & Limitations of Liability
To the fullest extent permitted by law and save as provided above, Marie-Chantal Ltd. shall not be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Marie-Chantal Ltd or any of its members, agents, directors, employees or otherwise) for any indirect, special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
While Marie-Chantal Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up-to-date, it does not give any warranty as to its accuracy or completeness and Marie-Chantal Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Marie-Chantal Ltd. takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Marie-Chantal Ltd. will not be responsible nor liable for your use of any other websites which you may access via links within this website. Marie-Chantal Ltd. does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Marie-Chantal Ltd. The entire liability of Marie-Chantal Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Marie-Chantal Ltd will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Marie-Chantal Ltd may assign or transfer any of its rights or sub-contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these terms and conditions except with the specific permission in writing of Marie-Chantal Ltd.
Our Details
Marie-Chantal Ltd.
Alvarium Private, 10 Old Burlington Street W1S 3AG
Company Registration Number: 04693315
VAT Registration Number: GB820431473
Privacy Policy
What personal information we collect
We collect certain information or data about you when you place an order, buy a gift voucher, register or subscribe to our newsletter, interact with us in any other way such as via social media, click on an advert that we put on other websites, ask for information or assistance, comment on any blogs or articles featured in our services, enter competitions or special promotions, sign up for our special offers or other updates. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy.
We collect:
Your name, email address, phone, delivery address and billing address
Your password
Your payment information
Purchase history
Your contact history with us
Information about your IP address, browser, device type, your location data, your referring URL and how you use our website
Your communication and marketing preferences
How this information may be used
When you use our services:
Your information will be used in the first place to provide the products or information you have asked for.
We will use your name and contact details to deliver your purchases to you, send you service messages such as order updates, send you information about our new products and services (with your permission only) or to prevent and detect fraud against either you or Marie-Chantal Ltd.
We will use your payment information to take payment, give refunds and to prevent and detect fraud against either you or Marie-Chantal Ltd.
We will use your contact history with us to provide customer service and support and to help us in any future dealings with you.
Tracking how our online services are used:
We will use the information about how you use our website for statistical and market analysis; developing, testing and maintaining systems; and research and development. This helps us improve the services we offer.
For marketing and advert targeting:
If you have said we can, we’ll send you marketing messages by email to keep you aware of our collections and to ensure you don't miss offers and information that might interest you.
We may use the information we collect via cookies when you use our site to build up a picture of your interests. We may then use this information to target banners and ads to you whilst browsing other websites and apps. We do this using a variety of digital marketing networks, ad exchanges and our third-party advertising agencies.
For more information on about the use of cookies and how to disable them, please read our cookie policy.
For information on how we may market to you, please read the section called “Marketing messages”.
Sharing your information
We do not, and will not, sell any of your personal data to any third party. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you:
Companies that do things to get your purchases to you, such as payment service providers, warehouses and delivery companies.
Professional service providers, such as marketing agencies, advertising partners and website hosts who help us run our business.
Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
Marketing messages
We offer you the chance to receive news and fashion updates via email. You can stop receiving marketing messages from us at any time.
You can do this:
By clicking on the ‘unsubscribe’ link in any email sent by us
By contacting our Customer Care team
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Stopping marketing messages will not stop service communications (such as order confirmation or updates).
Your rights
You have the following rights:
The right to be informed about how your personal information is being used – Like this Privacy Policy.
The right to access the personal information we hold about you.
The right to ask us to update and correct any out-of-date or incorrect personal data we hold about you. Remember that you can also change some of your personal information on “My Account” section. To change your address, go to “Your Address Book” and to change your personal information go to “Your Account Details”.
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
The right to stop direct marketing messages. To learn how to stop them, please read the section called “Marketing messages”.
The right to complain to your data protection regulator.
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
Changes to this policy
We may update this privacy policy from time to time, so you may want to check it each time you give us personal information or use our website.
Cookie Policy
What are cookies?
A cookie is a piece of data that is placed on an internet user's computer memory. The information the cookie contains is set by a website's server and it can be used when the user visits the website.
Cookies are designed to remember things that an internet user has done whilst on a website in the past, which can include putting products in a basket, logging in, or clicking on links.
Cookies are not dangerous. They are not computer programs and cannot be used to circulate viruses.
The cookies we use on our website are used in many ways, including:
To keep a record of the products you've put in your shopping bag for next time you visit
To make personalised product recommendations, based upon your previous times you've shopped on the website
To remember your preferences
To find out what the website doesn't do well and make improvements to it in future
Allow you to share pages with social networks like Facebook; and
Make sure advertising on other websites is relevant to you
Types of cookies
Session (or Transient) Cookies
Session cookies are stored in your computer's memory for the length of your browsing session. They become inaccessible after the session has been inactive for a time and are automatically deleted from your computer when the browser is closed. They allow you to move from page to page without having to log-in repeatedly.
Persistent (or Permanent) Cookies
Persistent cookies are stored on the user's computer memory and are not deleted when the browser is closed. They are used to keep your preferences for the website, so that they will be remembered for next time you visit the website. They are also used to collect information about the numbers of visitors, the average time spent on a particular page and analyse shopping behaviour on the website. This information is used to find out how the well the website works and where it can be improved.
Advertising on other websites
The data contained in the cookie used in these adverts is anonymous and doesn't contain any of your personal details.
Cookies are used to advertise relevant products to you on other websites, based on the products and categories you looked at on MariChantal.co.uk or .com. They are displayed by an agency called Fast Thinking.
Sharing with social networks
If you use the buttons that allow you to share products and content with your friends via social networks like twitter and facebook, these companies may set a cookie on your computer memory. Find out more about these here:
https://www.facebook.com/about/privacy/
http://twitter.com/privacy
http://www.google.com/intl/en-GB/policies/privacy/
How we use cookies
The Marie-Chantal site uses cookies mostly to remember what you have added to your shopping bag. In order to make full use of the Marie-Chantal site, including shopping online, your computer, tablet or mobile phone will need to accept cookies. The cookies we use do not store sensitive information such as your personal or payment details.
Which cookies does mariechantal.co.uk and .com use?
Cookies used by mariechantal.co.uk (1st Party Cookies).
EuroStop - Cookie name and Purpose
.ASPXANONYMOUS - Identifies the user as an anonymous user (i.e. not logged into the website using their personal account)
Language - Holds the “locale” (country & language) of the user so that the website can present content in the appropriate language.
CartId - Holds a unique code which identifies the user’s shopping cart.
RecentlyViewed - Keeps a list of the user’s recently viewed products, in order that this list can be displayed within the website.
WishlistId - Holds a unique code which identifies the user’s “wish list”. A wish list is a list of products the user wishes to remember, i.e.
store on the website and recall on a future visit.
authticket - When a user logs into the website using their personal account, this cookie holds their “authentication ticket”.
authentication - When a user logs into the website using their personal account, this cookie holds the method by which they logged in.
portalaliasid - When a user logs into the website using their personal account, this cookie holds a unique code identifying the website. This is used as an additional security method to
protect the website from unauthorised access.
portalroles - When a user logs into the website using their personal account, this cookie holds a unique code identifying what “user roles” the user belongs to. User roles are used to
differentiate groups of users (e.g. customers vs. administrators) in order for the website to present different options to them.
cUserName - When a user logs into the website using their personal account, this cookie holds their username/email address. This is used to pre-fill the username/email address field on the login
page on their next visit.
Google Analytics
A behavioural tracking service that helps us find out what can be improved on the website and how important it is.
__utma (expires in 730 days)
__utmb (expires within a day)
__utmc (Date not set)
__utmz (expires in 182 days)
Cookies used by (3rd Party Cookies)
Fast Thinking - Fast Thinking uses cookies to create adaptive, personalized banners that display relevant offers (such as recommendations of products that you might be interested in) when you visit other selected websites.
Add this - __atuvc Used to make sure the user sees an updated “shared counter” if they share a page.
Google Analytics
The website analytics service provided by Google also uses cookies to help the website analyse how the site is used. The information generated by the cookie about your use of the Marie-Chantal website will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
Third Party Cookies
When you visit Marie-Chantal you may notice some cookies that aren't related to Marie-Chantal If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Banner Advertising on other websites
Please be assured that the data contained in the cookie used in these adverts is completely anonymous and doesn't contain any of your personal details.
Managing Cookies
Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas of the Marie-Chantal site or process an order online. You will be able to delete existing cookies or block future cookies through your browser – please note different browsers have different procedures for this. More information on deleting or controlling cookies is available at www.AboutCookies.org.
What happens if I opt out of all cookies?
If you opted out of all cookies set by mariechantal.co.uk / .com and associated websites, then you will not be able to place an order on our website. You will, however, still be able to browse our website.
How do I opt out of cookies?
You can manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered. There are instructions on how to manage your cookies using the most popular internet browsers below:
Find out which internet browser you use
On a PC: click on 'Help' at the top of your browser window and select 'About'
On an Apple Mac: click on the Apple menu and select 'About' (make sure the browser is open)
Opting out of cookies in Internet Explorer
Internet Explorer allows you to select the level of cookie filter on the basis of the source of the cookie and whether the source has a privacy policy.
Choose 'Tools'
Click on 'Internet Options'
Click the 'Privacy' tab
Move the slider to choose your settings
For more detailed privacy settings click on 'Advanced'
Opting out of cookies in Safari
Choose 'Preferences' from Safari menu
Select 'Security'
Cookie settings are shown
Choose your settings
Opting out of cookies in Google Chrome
As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely.
Click on the 'Tools' menu
Select 'Options'
Click the 'Under the Bonnet' tab
Find the 'Privacy' section
Click 'Content settings'
Click the 'Cookie settings' tab and choose your settings
Opting out of cookies in Mozilla Firefox
You can configure which sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies.
Click on 'Menu', then 'Options'
Select 'Privacy'
Select 'Cookies'
Choose your settings
Opting out of cookies in AOL
From the AOL toolbar, select 'Settings'
Select 'Internet Options'
Select 'Use your Internet Explorer Settings to set advanced browser options'
Select the 'Privacy' tab
Select 'Advanced'
Deselect override automatic cookie handling button
Choose your settings
Further information about online privacy
You may also want to read our privacy policy, which governs how and when we use your personal data. You can also find out more information about cookies from the websites below:
youronlinechoices.eu
On this website you'll find information about how behavioural advertising works, further information about cookies and the steps you can take to protect your privacy on the internet.
aboutcookies.org
A guide to deleting and controlling cookies in many of the internet browsers available.
networkadvertising.org/managing/opt_out.asp
A tool that allows users to opt out of behavioural advertising delivered by its member companies.
ico.org.uk/for_the_public/topic_specific_guides/online/cookies
This information has been written by the UK’s independent authority set up to uphold information rights in the public interest.
