When will my order be dispatched?
Stock permitting, all orders are usually dispatched within 48 hours. Items purchased over the weekend or on UK bank holidays will be sent out the next working day.
How will you ship my order and how can I track it?
Orders are sent using DHL Express, with guaranteed next day delivery within many major cities in Europe and the US. Almost all global destinations are reached within a 2-4 day transit time (Australia 3 days). DHL delivers to 220 countries and territories worldwide.
You will receive a tracking e-mail with your shipping number and link to the DHL tracking website, with options to sign up to e-mail or text notifications on your order’s process.
On Demand Delivery (ODD)
Customers are provided with an estimated date of delivery within one hour of your order being collected by DHL, and you can choose how you wish to receive your delivery, with options including;
· Reschedule for another day
· Leave with a neighbour
· Leave in a safe place
· Deliver to a DHL Service Point (45,000 locations worldwide)
· Deliver to an alternate address
· Hold until you return from vacation
WILL I HAVE TO PAY IMPORT DUTY IF I AM PURCHASING FROM ABROAD?
Any import customs tax and duty (if any) will be payable by you. the customer, on items shipped outside the EU.
HOW CAN I CANCEL MY ORDER?
Orders can be cancelled by emailing us at firstname.lastname@example.org. Please note that orders cannot be cancelled once goods have been dispatched, therefore goods must be returned using our returns policy.
How long do I get to return my Item?
You have up to 28 days to return your items but please note you must notify us within 14 days of receiving your item/s. You then have a further 14 days to ship the item back to us. The return is at your own expense. All items must be returned unused with all original tags and packaging. Marie-Chantal Ltd. will not accept items that have been worn or soiled or if the tags have been removed.
Please return items purchased on sale within 7 days of receipt. Items returned after this period will not be accepted.
How do I return damaged or faulty goods?
All items are carefully checked before being dispatched, they are packed within a shipping box, protective cardboard sleeve and handed to UPS in perfect condition.
Should your item reach you in an unsatisfactory condition please contact us immediately to arrange a replacement. The returned shipping costs of your damaged items will be reimbursed by Marie-Chantal Ltd.
What are the terms and conditions for the use of Mariechantal.co.uk?
The terms and conditions can be read here.
Where do I return my products?
Please return your item(s) within 28 days to the following address:
MARIE CHANTAL LTD RETURNS
C/O MIQ LOGISTICS LTD
KNIGHTS PARK IND EST
Marie-Chantal Ltd. is not responsible for return delivery costs unless the item is found to be faulty. Marie-Chantal Ltd. is also not responsible if items are lost in transit; we suggest you obtain a stamped ‘certificate of posting’ form or a receipt and retain it as proof of postage.
Once a product has been returned, Marie-Chantal Ltd. will examine the item and if deemed faulty a refund will be provided. Please include a copy of the receipt for delivery so we may reimburse you.
Can I return an item in a store?
We are sorry, but unfortunately goods bought on the Marie-Chantal website cannot be returned to stores or stockists.